http://geotool.flagfox.net/ down? [FIXED]

Any feedback, suggestion, bug reports, problems....
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AndyK
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http://geotool.flagfox.net/ down? [FIXED]

Post by AndyK » Thu Sep 16, 2010 4:49 pm

Hi,

is the page http://geotool.flagfox.net/ down?

I get the message...
http://geotool.flagfox.net/ wrote:Service Temporarily Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

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DaveG
Flagfox Developer
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Location: Philadelphia, USA

Re: http://geotool.flagfox.net/ down?

Post by DaveG » Thu Sep 16, 2010 5:00 pm

It's working fine for me, but I also just tried the Flagfox action to check it:
http://downforeveryoneorjustme.com/geotool.flagfox.net

That's going back and forth between "It's not just you!" and "It's just you." when I refresh it. Could be an intermittent problem or a heavy load problem, though it's working fine for me and quite quickly at that. I have no idea what's going on.

Richard?...

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DaveG
Flagfox Developer
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Location: Philadelphia, USA

Re: http://geotool.flagfox.net/ down?

Post by DaveG » Thu Sep 16, 2010 5:03 pm

By the way, if you're desperate you can use the old server:
http://geotool.servehttp.com/

Still works, but please use it sparingly.

AndyK
Posts: 10
Joined: Fri Apr 02, 2010 9:26 am

Re: http://geotool.flagfox.net/ down?

Post by AndyK » Thu Sep 16, 2010 5:13 pm

oh, now its work fine for me too. :)
http://geotool.flagfox.net/

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DaveG
Flagfox Developer
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Re: http://geotool.flagfox.net/ down?

Post by DaveG » Thu Sep 16, 2010 5:16 pm

Good. Looks intermittent in some way or is hopefully resolved. Maybe the server center had a routing problem? Dunno; just guessing.

Richard is the server admin so I'll wait on his response to see if he knows what blew up for a bit there.

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rleeden
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Re: http://geotool.flagfox.net/ down?

Post by rleeden » Thu Sep 16, 2010 5:38 pm

DaveG wrote:Richard is the server admin so I'll wait on his response to see if he knows what blew up for a bit there.
Nothing obvious. Server has been up for 53 days, the load on the server hasn't been excessively high in the last few hours and all required services seem to have been running fine. Probably some other issue at the hosting centre.

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DaveG
Flagfox Developer
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Location: Philadelphia, USA

Re: http://geotool.flagfox.net/ down?

Post by DaveG » Fri Sep 17, 2010 6:23 am

Both geotool.flagfox.net and flagfox.net are down fully now. Connection attempts time out. I think the server center has borked their DNS routing somehow, but that's just a guess.

The flagfox.net domain name registration doesn't expire until next year, so it's at least not that oh so pathetically common mistake.

The forums obviously still work, but only if you know to get to them via flagfox.servehttp.com/forum instead of the flagfox.net/forum redirect.

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rleeden
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Re: http://geotool.flagfox.net/ down?

Post by rleeden » Fri Sep 17, 2010 6:47 am

I have just found the following message posted at http://helpdesk.hostmonster.com/ (which is where these websites are hosted) :
There is a complete power outage effecting one of the Hostmonster data centers, expected ETA is roughly 1:00 AM Mountain Standard Time.

Provo Power has requested that we shut down power while the transformer is being replaced. They are allowing us to use UPS power for the phone system. The other data center is unaffected by this outage.

We apologize for any inconvenience.

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rleeden
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Re: http://geotool.flagfox.net/ down?

Post by rleeden » Fri Sep 17, 2010 8:38 am

Looks like they've got power again as currently both sites seem to be back up.

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DaveG
Flagfox Developer
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Re: http://geotool.flagfox.net/ down? [FIXED]

Post by DaveG » Fri Sep 17, 2010 1:21 pm

Thanks Richard. Great to know what the problem was.

It could be that the initial issues at the beginning of this thread were partial power failures in a lead up to the full shutdown for repairs. Hopefully everything is fixed for good now and it'll all be back to normal working order.

By the way, this was also a nice case of "if it's not one thing, it's another". I noticed the total outage as I was in the middle of testing the new Flagfox 4.0.9 update for release... ;)

(labeling this thread as [FIXED] and de-stickifying; if this happens again on a much later date, file a new thread please)

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